EFFECTIVE COMMUNICATION

This course will help you to focus on the skills you need to be successful when communicating at work:

• What makes a good communicator?
• How do you see yourself?
• Use your voice more effectively
• Generate confidence through assertive body language
• Present yourself successfully
• Styles of communication
• Enhance your message

Participants will be encouraged to communicate with more confidence and develop positive responses to a wide range of situations.

• Speak with more confidence and listen carefully to build rapport
• Analyse and utilise body language to your advantage
• Steer conversations and influence people
• Have the confidence to make more of an impact on your audience.
• Enhance your professionalism at work

Results for you

• Handling people and situations at work with confidence
• Achieving results and resolving issues through improved communication
• Dealing with sensitive situations
• Enhance your own image, self-esteem and confidence

Impact for your employer

• Staff who are competent to communicate and manage people and relationships
• Better communication and collaboration between employees/departmental areas
• Provision of academic stimulus and challenge to employees